RETURNS, DAMAGES, AND RESTOCKING FEES
1. Order Processing
Orders are processed within 1-2 business days. Processing times may vary during peak periods.
2. Shipping Methods
We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on the selected method and destination.
3. Delivery Times
Estimated delivery times are provided at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days. Please note that delivery times are estimates and not guaranteed.
4. Shipping Restrictions
We currently ship within [Your Country] only. We do not ship to P.O. boxes or APO/FPO addresses.
5. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the carrier’s website.
6. Delays and Issues
While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as weather conditions or carrier delays. If your order is significantly delayed, please contact us for assistance.
7. Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, send a replacement or issue a refund.
Boxifypack Return and Refund Policy
At Boxifypack Enterprises, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help.
1. Returns
Eligibility for Returns:
- Items must be returned within 7 days of the purchase date.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items are exempt from being returned, including perishable goods, custom products, and intimate or sanitary goods.
Process:
- To initiate a return, please contact our customer service team at [email protected] with your order number and the reason for the return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.
- Please do not send your purchase back to the manufacturer.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
Eligibility for Refunds:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
Processing Time:
- Refunds will be processed within 7 business days from the receipt of the returned item.
- Depending on your payment provider, it may take an additional 7 business days for the refund to be reflected in your account.
Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
3. Exchanges
Defective or Damaged Items:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected] and send your item to: company addresss.
4. Non-Returnable Items
Exemptions:
- Several types of goods are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Some health and personal care items
5. Sale Items
Sale and Clearance Items:
- Only regular priced items may be refunded. Sale items cannot be refunded.
6. Contact Information
Customer Support:
- For any questions or concerns about our return and refund policy, please contact us at [email protected] or call us at 8051817158.
Return Address:
- Garibdhan Enterprises
- Main Phoosgarh Road Gali Number 3
- Karnal 132001, Haryana